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Notre Dame 5 Star University
University Library

 

 

 

Have Your Say

University Library Client Survey - September 2015

The Library thanks the 971 people who took the time to respond to the survey. 

The survey is a key way that helps us to identify what services and resources are most important to you and what you would like to see us improve. 

Our overall score in the survey was 80.5 which exceed our 2011 and 2013 results and exceeded the median score from the 38 university who used the survey.

What do you think we do well?

  • Library staff treat me fairly and without discrimination *
  • Library staff are approachable and helpful *
  • Library staff provide accurate answers to my enquiries *
  • Library staff are readily available to assist me
  • Face to face enquiry services meet my needs
  • When I am away from campus I can access the Library resources and services I need*
  • The Library website is easy to use *
  • Online resources meet my learning and research needs *
  • Printing, scanning and photocopying facilities in the Library meet my needs
  • Self Service (e.g. requests, renewals, holds) meets my needs


(Factors marked * were also identified in the top ten importance list)

Where do we most need to improve our services?

  • I can find a quiet place in the Library to study when I need to *
  • I can find a place in the Library to work in a group when I need to
  • I can get wireless access in the Library when I need to *
  • Laptop facilities (e.g. desks, power) in the Library meet my needs
  • The Library is a good place to study *
  • I can easily access Library resources on my mobile device(s)
  • Opening hours meet my needs
  • A computer is available when I need one
  • The physical environment in the Library (e.g. lighting, heating) meets my needs
  • The items I'm looking for on the Library shelves are usually there

 

(Factors marked * were also identified in the top ten importance list)

What have we done to improve our services?

Service

What We Have Done

Computer Availability

  • Additional PCs deployed at St Benedict’s Library (2014)
  • Additional PCs deployed at Craven Law Library (2014)
  • Additional PCs deployed to St Teresa’s Library (2015)

Information resources

  • Upgraded Summon to version 2.0 (2014)
  • Subscription to additional eJournal subscriptions (2014 & 2015)
  • Addition of significant number of new EBL and Ebrary eBook titles  (2014 & 2015)
  • Addition of JSTOR eBooks (2015)
  • Addition of new online video collections (2014 & 2015)
  • Annual review to recommend subscription resources such as databases and journals (2014 & 2015)

Laptop Facilities

  • Additional power and data installed at St Benedict’s Library (2014)
  • Additional power and data installed at Benedict 16th Library (2015)
  • Additional table top power installed at Craven Law Library (2015)

Mobile Library

  • New Library website available on mobile interface (2014)
  • Additional eResource collections available on mobile interface in (2014 & 2015)

Noise

  • Library Service Charter redeveloped and marketed (2015)
  • Reconfiguration of floor space in St Benedict’s Library (2014)

Opening Hours

  • Hours extended at Fremantle Campus in (2014 & 2015)
  • Hours extended at Sydney Campus in (2014 & 2015)

Study Environment

  • Lighting upgraded in Craven Law Library (2015)
  • PC lab upgraded St Benedict’s Library (2015)
  • Silent Study area made available St Benedict’s Library (2015)

Study Rooms

  • Additional Study rooms made available Galvin Medical Library (2014)

Website

  • New Library website design to increase usability (2014)
  • Redesigned Referencing support materials (2015)

Wifi

  • Upgrades at the Sydney Campus libraries (2014)
  • Upgrades at the Broome Campus library (2015)
  • Upgrades at the Broome Campus library (2015)