EndNote

Ensure that you have followed the installation instructions exactly - see the Installation & Compatibility page under the Software tab in this guide.

Installing the latest software upgrade can solve many randomly occurring problems, such as the toolbar disappearing after being repaired. To ensure that you have the latest software upgrade, click "Help" in EndNote X9 toolbar, and choose "Check for Updates".

If these instructions don't solve the issue, the Clarivate EndNote Knowledgebase has comprehensive instructions for most EndNote issues. This knowledgebase provides solutions for the most commonly encountered problems. Search install or upgrade for issues related to installation. If you cannot find a solution, please contact a Librarian.

Check that you have followed the installation instructions exactly - see the Installation & Compatibility page under the Software tab in this guide.

Most Mac EndNote problems are readily solved by ensuring that the latest software upgrade for your version of Word is installed. You can access software upgrades via the link below.  If you are not sure what version you have, choose "Check for Updates" under the "EndNote" menu in the EndNote programme.

You can check your Word processor compatibility with EndNote on a Mac via the second link below.

If the issue is related to downloading citations, note that Safari is not compatible with EndNote. Please use a different browser.

• Being asked for a Product Key? You have downloaded the trial version. See here for instructions on how to install the institutional version which is available to staff and students.
• Corporate Authors not displaying properly? Place a single comma after the name.
• Field codes showing? Press ALT F9.
• Is your bibliographic style "wrong"? Check the citation style is correct in both your EndNote Library and your CWYW (Word) editor and try reformatting your document using Update Citations and Bibliography from the EndNote Toolbar.