Have Your Say

The Library thanks the 1067 people who took the time to respond to the survey. 

The survey is a key way that helps us to identify what services and resources are most important to you and what you would like to see us improve. 

Our overall score in the survey was 78.9%, which was above the median score from the 38 university who used the survey.

• Library staff treat me fairly and without discrimination
• Library staff provide accurate answers to my enquiries *
• Library staff are approachable and helpful *
• Library staff are readily available to assist me *
• Face to face enquiry services meet my needs
• When I am away from campus I can access the Library resources and services I need *              
• Online resources meet my learning and research needs *
• The Library website provides useful information
• Self Service (e.g. requests, renewals, holds) meets my needs
• The Library website is easy to use

(Factors marked * were also identified in the top ten importance list)

• A computer is available when I need one *
• I can find a quiet place in the Library to study when I need to *
• Laptop facilities (e.g. desks, power) in the Library meet my needs
• Printing, scanning and photocopying facilities in the Library meet my needs *
• I can find a place in the Library to work in a group when I need to
• I can get wireless access in the Library when I need to *
• Opening hours meet my needs *
• The Library is a good place to study
• The items I'm looking for on the Library shelves are usually there
• Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs

(Factors marked * were also identified in the top ten importance list)