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Notre Dame 5 Star University
University Library

 

 

 

Have Your Say

University Library Client Survey - September 2013

The Library thanks the 1115 people who took the time to respond to the survey. 

The survey is a key way that helps us to identify what services and resources are most important to you and what you would like to see us improve. 

Our overall score in the survey was 79.4%, which exceed our 2011 result and matched the median score from the 38 university who used the survey.

What do you think we do well?

  • Library staff treat me fairly and without discrimination
  • Library staff are approachable and helpful *
  • Library staff provide accurate answers to my enquiries *
  • Library staff are readily available to assist me *
  • Face to face enquiry services meet my needs
  • When I am away from campus I can access the Library resources and services I need *              
  • Online resources meet my learning and research needs *
  • The Library website provides useful information
  • Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
  • The Library website is easy to use 


(Factors marked * were also identified in the top ten importance list)

Where do we most need to improve our services?

  • A computer is available when I need one
  • Library workshops, classes and tutorials are held at a time I can attend
  • I can find a place in the Library to work in a group when I need to
  • Laptop facilities (e.g. desks, power) in the Library meet my needs
  • I can find a quiet place in the Library to study when I need to *
  • I can easily access Library resources on my mobile device(s)
  • Library workshops, classes and tutorials help me with my learning and research needs
  • The Library anticipates my learning and research needs
  • The Library is a good place to study *
  • I can get wireless access in the Library when I need to *

 

(Factors marked * were also identified in the top ten importance list)

What have we done to improve our services?

Service

What We Have Done

Information resources

  • Annual review to recommend subscription resources such as databases and journals (2012 and 2013)
  • Subscription to additional eJournal subscriptions (2012 and 2013)
  • Addition of new eBrary & eBook titles  (2012 and 2013)
  • Acquisition of eJournal backfiles (2012 and 2013)
  • Addition of new online video collections (2013)

Mobile Library

  • Summon made available via mobile interface in 2013
  • Additional eResource collections available on mobile interface in 2012 and 2013

Noise

  • Library Service Charter developed and marketed (2013)
  • Greater library staff involvement in moderating excessive noise within designated quiet study areas (2012, 2013)
  • Reconfiguration of floorspace to better delineate quiet study areas in St Benedict’s Library (2013)

Opening Hours

  • Hours extended at Fremantle Campus (2012)
  • Hours extended at Sydney Campus (2012)

Study Environment

  • Air-conditioning and lighting upgraded in Craven (2013)
  • Additional lighting in St Benedict’s Library  (2013)
  • Air-conditioning upgraded in St Benedict’s Library (2013)

Study Rooms

  • All rooms bookable via online booking system (2013)

Website

  • New Library website design launched (2012)